Now that you have a job, you may be wondering "act professionally" just as your career counselor or your mother used to say. If you're a recent graduate, entering the work force for the first time, or a seasoned employee, who wants to rekindle with the art of business manners, here is a guide to help you get started on the basics.
Instructions
Demonstrate Basic Business Etiquette
1. Remember that people are important. Be courteous to those around you, whether it's your boss or the resident summer intern. Acknowledge people, even the receptionist and security guards in the lobby. Even when you're in a challenging situation, such as a meeting or in the middle of a conflict, remember to be respectful. Talk in a tactful way, assert yourself but do not try to intimidate and say the magic words "sorry" and "thank you." Introduce yourself to those you haven't met before. Shake hands with people and smile often.
2. Be punctual. Arrive at work 10 minutes early. This way, you will have time to do what's in Step 1, and be more prepared to tackle the day instead of looking frazzled and hurried.
3. Converse. Be gracious when speaking to people. Avoid looking at them from head to toe because this gives the impression that you are judging them. If you like what someone is wearing, give them a complement. Thank those who have helped you, either in person or with a thank you note. Acknowledge those who were present at the meeting or the company benefit with a similar gesture. When introducing people, introduce those who are of authority first.
4. Make calls as soon as needed and return calls promptly. The person whom you need to call, or who called you, are definitely expecting a call back. If nobody picks up and you get a voice mail instead, ask him to call you back at a time you specify or to email you.
5. Don't surf the net. When you're at the office, you are using the company's resources so refrain from surfing websites that are not related to your work. Some companies have a tracking system in place that allows employers to see what employees are doing on-line.
6. Think like a professional. Consider a role model who exhibits professionalism at its best-- whether it's the company's CEO, your parents, or a famous person. The next time you're caught in a challenging situation, think of what she would do if she were in your place. This shift in mindset and perspective may be just what you need to help you get through the situation and remember act.
