Sending flowers is a gesture used for many important occasions. From Valentine's Day and Mother's Day to birthdays, funerals or other significant occasions, many people depend on delivery service by Florists' Transworld Delivery (FTD) every day. When deliveries are not made on time (or at all) or if the flower arrangements are incorrect or are not the quality you expect, you may need to make a complaint to the company.
Contact FTD Directly
Get in touch with FTD directly to resolve any issues you have with their service. FTD offers a "Good As Gold" seven-day satisfaction guarantee, according to FTD.com. If there is a problem with the quality of your arrangement or it does not last at least seven days from the time it is delivered, FTD promises to replace the arrangement or refund 100 percent of the money spent.
If there was a problem with the delivery itself being late or not happening at all, FTD should be notified as well. The company works with a large network of retailers who arrange the specified flowers and deliver them locally. FTD will be able to handle the complaint directly and communicate with the local vendor to resolve the complaint.
Contact FTD's customer service department by calling (800) 736-3383 or, for written complaints, write to FTD.com, 3113 Woodcreek Drive, Downers Grove, Illinois 60515, attention: Customer Service.
Deal Directly With Local Vendor
Call or visit your local florist if FTD customer service does not satisfy your complaint with action. FTD should have the information as to which local florist delivered the flowers; otherwise you may know who it is yourself. Do not hesitate to contact the local vendor as he may be willing to make your situation right so that you will consider them the next time you need flowers. While FTD does a large international business, the local florist may depend on a small community of people to survive and could be more eager to please. In fact, if the local retailer provides good customer service you may choose to deal directly with him in the future.
Make Your Voice Heard
Post complaints online at watchdog sites and file reports with the Better Business Bureau if you feel the company has treated you in an unfair way and refuses to resolve the issue properly.
Large companies can often afford to have a few dissatisfied customers unless those few make the problem known to many. Then it becomes a problem companywide. Post complaints and photos of your botched flower arrangements online. According to FlowerComplaint.com, dissatisfied customers are invited to use their website as a platform to voice concerns about FTD, 1-800FLOWERS, ProFlowers and other network floral services.
For FTD customers wishing to do this, visit www.FlowerComplaint.com, click on "FTD Complaints" and fill out the necessary information.
Contact the Better Business Bureau if you have tried and failed to resolve the issue with the company directly. Visit www.bbb.org/us/consumers and click on "file a complaint" to get started.
