Shred your paper to keep others from reading confidential information.
GBC designed its Shredmaster line of office and home paper shredders to help customers preserve their privacy and protect against identify theft. Though you can choose from dozens of Shredmaster models, each with its own specific characteristics and design, several general problems can occur in all Shredmaster devices. Troubleshoot such devices to find and fix the underlying problem so you can continue protecting your confidential data.
Instructions
1. Check that the Shredmaster device is powered on--the power switch is typically located on the top or side panel of the appliance--and plugged into a reliable power source if the device won't shred when paper is inserted or if it shuts down unexpectedly.
2. Empty the Shredmaster's internal storage bin if the light next to "Full Bin" is illuminated and the device won't shred any more paper. Open the front or side panel, depending on your specific model, and slide out the basket that holds the shredded paper. Dispose or recycle its contents and return the empty basket into the machine to resume use.
3. Reduce the amount of media you're trying to shred at once if the Shredmaster's shredding mechanism gets jammed repeatedly. Each model varies by the amount of media it can shred at once, depending on the size of its intake tray and the strength of its motor. Consult your model-specific manual for recommendations. Avoid shredding media that your model isn't prepared to take. For example, some Shredmasters can handle cardboard and CDs while others handle only office paper.
4. Lubricate the Shredmaster if performance slows or if the shredder gets jammed even when you're shredding the recommended amount of acceptable media. GBC recommends using its shredder oil (product #GBC1760049; see Resources). Spray several streaks of the oil across two pieces of plain paper and feed the lubricated paper through the shredder. This greases the Shredmaster's mechanisms and ensures consistent, smooth shredding results.
5. Contact the GBC shredder service line by dialing 800-723-4000 if you still cannot get your Shredmaster product to function correctly. Support representatives are available Mondays through Fridays from 7 a.m. to 6 p.m. PST.
