Doing business with a company that proves untrustworthy in its business practices can be aggravating and stressful. If you have purchased services or products that include a warranty and the company will not honor the warranty when necessary, a consumer has recourse through assistance by the Better Business Bureau and with the law. Learn report a company who does not honor a warranty and protect yourself from dishonorable companies.
Instructions
1. Visit http://www.betterbusinessbureau.com (see Resource) and enter your zip code to be directed to a local Better Business Bureau for assistance.
2. Select "File a Complaint" and familiarize yourself with the overview presented for how the Better Business Bureau can help resolve disputes between consumers and businesses. Click "Next."
3. Answer several basic questions to begin the process by filling in the appropriate circle next to your answer. Click "Next."
4. Enter your country and zip code. Click "Next."
5. Fill in the company information into the presented fields to search for the company within the Better Business Bureau database. Select the company from a list of companies presented or select the option indicating that your company is not on the list.
6. Write down the information presented to you that includes the local Better Business Bureau that will assist you with filing a complaint. This information should include both a website and an email address for contact purposes. Click "Next."
7. Fill in your personal contact information. Click "Next."
8. Enter information detailing the nature of the problem with the company. Click "Next."
9. Enter a description of your desired outcome on the next page. Choose a desired settlement and include any details. Click "Next."
10. Review all of the information supplied. If everything is accurate and complete, finish the submission by clicking "Submit." Clicking submit will forward your complaint to the Better Business Bureau Dispute Center, where it will be reviewed, and assistance will be provided to help you receive the warranty benefits you were promised.
11. Wait while the Better Business Bureau contacts the business on your behalf and attempts to resolve the problem. Often, problems are resolved during this stage of the resolution process. If no resolution is achieved, the Better Business Bureau may attempt to mediate between the consumer and the business. Both sides must agree to mediation, and then a session will be scheduled. With the help of a mediator, a solution will be sought, and then the mediator will help to implement the solution. If mediation fails, arbitration is the next step. An arbitration meeting will be scheduled, and all facts will be presented to an arbitrator who will then make a ruling based on these facts. A consumer is free to continue a dispute in a court of law (if he/she does agree with the arbitration ruling), but a business is bound to an arbitration ruling.
12. Contact an attorney if the dispute resolution steps do not resolve your warranty issue.
