Inbound customer service
reps work in call centers.
An inbound customer service professional is a telephone operator who is employed in a call center for the purpose of answering questions, logging complaints and taking orders proposed by new and existing customers of an organization.
Educational Requirements
Employers require inbound customer service representatives to possess at least a high school diploma or its equivalent.
Technical Requirements
Candidates for the role of inbound customer service specialist must be able to master various pieces of office technology, such as computers and telephone systems.
Qualitative Requirements
To be successful as an inbound customer services operator, an individual must be excellent communicators, possessing the abilities to listen and speak eloquently.
Employment Outlook
Employment within this industry is anticipated to increase at a rate of 25 percent between 2006 and 2016 by the U.S. Bureau of Labor Statistics.
Industry Statistics
In 2006, there were 2.2 million customer service professionals employed nationally. The U.S. Bureau of Labor Statistics estimates that the biggest percentage of these individuals--23 percent--were found within the insurance and financial services industries.
